Some people change employment for many reasons like better opportunities, higher salaries or a good benefit package. Some also leave due to not having a positive relationship with their boss. Running a business comes with many responsibilities and challenges, however, all staff members contribute to the daily operation of a business and they need to be content. It is a fact that providing good customer service relies not only on the product; the quality of the relationship between a manager or business owner with their employees is highly important for the success of any business. Here are some ways an employer may establish an ongoing cohesive relationship with their staff:
1. Keep an open door-policy and show that you are in charge by assigning tasks in a respectful and non-challenging manner, clarifying any questions or concerns.
2. Understanding and flexibility is key in managing a business. Sometimes employees confront situations that have priority over their work, such as personal or family issues that need to be handled. It is important for an employer to be sensitive to these issues.
3. Have a solid knowledge and understanding of the tasks that employees are expected to complete and put yourselves in their place and assist with any obstacles that they may encounter.
4. A company's success relies on all members. If an employee is having difficulty with
any given assignment, a manager needs to be available to assist with resolving the issue.
5. It is important for the morale of the company that an employee feel confident to respond to any customer service questions that may arise. An employer is responsible
to provide the guidelines necessary for all staff to ensure customer satisfactory
in responding to any questions.
Source: NAR.REALTOR/MAGAZINE www.elchomes.com